And boom!
During Monday 11th October we sent 173 people crashing into a conference line that didn't work. You can imagine their disappointment, confusion and irritation. Not to mention the expense of calling the same US number several times only to hear beep-beep-beep. Not quite what we had in mind.
And then the e-mails came!
At the same time as I was listening to the beeps, chatting on Skype with those who knew my Skypename coach.martin.richards there was an influx of e-mails asking what had happened to the Conference. Most of the e-mails were polite and constructive - lots of ideas!
The reason for the crash - in case it's of interest
The server at Maestro had crashed - and nobody there knew about it because they were asleep.
(The Conference started 3am Pacific time)
So what's next?
We have a Backup Plan (hastily asembled and implemented following an idea and support from Anthony Eldridge Rogers - thanks Ant). We moved the whole conference to Freeconference. Genius!
Every session (except two) now have the same phone number and PIN
Phone number, 1 - 219 - 509 - 8222
PIN 149233#
Exceptions
1) Wednesday How to get your clients to “Change for Good” by using this simple method, Jayne Blumenthal
Phone 1 - 270 - 696 2525
2) Thursday "Horses, Coaching and Wow..." Monique Morimoto Flaherty
Phone 1 - 270 - 400 - 2000
Inspiration and Perspiration
If success is 10% inspiration and 90% perspiration, we should be on to a winning combination!