Maestro Training Call

It was a learning call rather than a training call!

Lessons Learned
There were quite a few

• The Speakers need clear instructions on how to get on to the call.
• The Participants need clear instructions on how to get on to the call, and how to "mute" their phone, ask for help etc.
• Not every Speaker needs the flexibility that Meastro offers
• Skype is a useful backup for communication between the Host and the Speaker and can be used for urgent messages between them
• The participant dashboard would have been helpful (and should have worked)
• Calling in by Skype is OK, and it sometimes doesn't work. Best that the Speaker call in on a landline.
• It's useful to start with an open line (standard conference call) and ask Participants to "mute" from their phone, and use their keypad to "press 5" to ask for help
• Repeating "press 5" for help is necessary at the start of the call (also say in the instructions that it might take a few seconds for the Host to get to them)
• Breakouts groups are fun and generate lots of energy (chaos too, for a while)
• Small groups of 4-5 are better than pairs, since some people may get a silent / missing partner
• ... anything else YOU want to add? Mail us!